“No Hourly Rate for workshop repair”
We do not charge hourly rate for workshop repairs as no one is certain how long it will take to fix. It’s quite hard for us to calculate time when our employees are also attending phone calls from other customers or doing some ad-hoc work if needed.
For example, it is not justified in our eyes to charge you for the time it took to download an antivirus or drivers for your equipment if our internet is running slow for some reason and many other complications which may need more time.
Therefore the best to go about repair is that we provide you quotation for the repair first and charge you for the device we fixed rather than making you pay for the time we spent on getting the resources required to fix your laptop or a desktop.
How It work?
Get A Quick quote first and describe the problem as much as you can. From problem discussion we analyse that whether inspection required or not. We will inspect your laptop or desktop and give you estimate quote for the repair. We will be more than happy if you are willing to go ahead but if repair cost is not justified on your part then you don’t go ahead with it (purely your choice) We will just bill you for minimum inspection only.
Turnaround time for workshop repair
Generally repair won’t take more than 24 to 48 hours after your consent. However if it is taking more than usual timeframe, we will give you a buzz and let you know. We like to keep customer in loop as to what’s happening.
Simple Repair Process
(1).Get a quick quote – We would love to get a brief overview of the issue, please describe the problem as much as you can.
(2).Inspection required or not – On the behalf of problem description, we will analyse whether inspection is required or not.
(3).Quotation for repair – If inspection not required then we will be send you a quote otherwise you will be required to bring in your laptop or desktop for inspection to get an honest quote.
(4).Quote approved – We will start working on your device as soon as the quote provided by us is finalised or accepted.
(5).Invoice and Payment – We will send you an invoice before we deliver your product to you. Payments can be made via online banking or in cash
(6).Deliver product – As soon as we get the payment the product would be delivered in person or via courier.
(7).Feedback – We value your feedback to improve our services and open to suggestions.
We can fix software problems via remote support. We offer remote support at $ 70 per hour for next business day and the premium rate will be charged for same day service and on weekends.
In case of On-site Service we will come to you to fix your computer problems. We charge $ 90 per hour for next day service and slightly extra for weekends and same day service.